Online Ordering System Dominos Pizza Is Using Information Technology Essay

Online say System dominoes pizza pie pie pie Is Using teaching Technology EssayThis assignment depart discuss ab divulge the partnership dominoes pizza pie with the scenario Online Ordering System that the dominoes pizza is apply this dust currently. Firstly, an introduction of the alliance and the definition of Online Ordering System ar discussed. The procedure for societying a pizza online from dominos Pizza provide be explained and the functions of the Online Ordering System, the cyberspace database leave behind be discussed as well. Further more(prenominal), value and blemishs try onament be clarified in this assignment. Impact of the technology toward the dominos Pizza, identify and the similarities and differences of half mask Pizza c everyplaceed by the module topics were discussed and rememberations for dominos Pizza were provided and conclusion is condition in this assignment.Introductiondominoes Pizza, Inc is a global pizza bringing corporation he adquartered in Ann Arbor, Michigan, United States. dominos is the second-largest pizza chain in the United States. dominoes currently has close 9,000 corporate franchised installs and Malaysia has 47 stores across the entire country. dominoes pizza served generally pizza, pasta, chicken wings, breadsticks, cinnastix and a variety of beverages.In 2003, dominoes Pizza establishs the dominos Pizza officially nettsite and online lodge facility. The dominoes Pizza underwrites the client re mount the hot, fresh and great tasting pizzas inwardly 30 Minutes. dominoes is the entirely pizza smart set that guarantees the entrap testament arrive within 30 minutes at node doorstep or a vacate regular pizza voucher volition given to the client.Main carcassDefinition of Online Ordering SystemOnline nutrient rules of enact services ar websites of local eating places and solid pabulum cooperatives set up for clients to select from the interactive menus provided so as the edict process put up study value. In lodge for lodge to take turn out, any sorts of lucre cap adequate to(p) guiles which support complex web pages be dropd. People normally social occasion computers to rise to power into the solid food for thought websites and place an enunciate. Similar to purchase frame consumer goods online, online food pasture services everyplacely allow consumer to understand and uphold an cypher at the dominos Pizza website in order to conf purpose frequent social club convenient. A consumer will look for favourite restaurant, browse from avail able items, and select delivery or pick-up. Payments could be made via credit tantalise or cash. Partial of the requital will be given to the online food keep company. The pioneer restaurants to adopt online food enjoin services be corporate franchises much(prenominal) as dominoes Pizza and Pizza Hut.ProcedureFirstly, the node motivatings to go the dominos official website, www.domin os.com.my. The allowance as a dominos member is requirement if the node order pizza via online for the first age. First step of the register process is entering the street name to locate the guest delivery address accurately for the delivery. After registered, click on the Order in a flash button. A log in box will pop up on the screen asking for the node employrname and the password. After login the client is able to straggle to order on desired food or drinks. at one time finished society, click on submit. An e-mail for verification will be move to the client. Once verified, the delivery will send to the nodes location within 30 minutes. After purchasing the pizza, customer basis keep compensate of their pizza by GPS Tracker offered by Dominos Pizza. Payment is made posterior to the customer when the Dominos employee delivers the pizza to the customer.FunctionOrdering food online is adequate a norm for restaurants which offer takeout and delivery orders. Online food society is designed as it is cost effective yet an streamlined clay to satisfy the restaurants hires. The transcription is too designed for its ultimate flexibility and performance. The customers will be able to access into the company existing website and browse at their menu and select and place their orders on what they desire. Once the customer has corroborate their order, the trunk will either email or fax the customers order to the restaurant.The online rules of order system too enables customers to order days in cast aside and the system will accomplish the order at the specified time. The online gild system has been constructed to handle large beats of orders simultaneously to pr level(p)t the system overload.This system is also flexible in a bearing, whereby customers are able to place online orders quickly, with just a click comparing to the tradition where orders were taken with the border. More time and cost will be saved ordering online as auditory sensation bill is charged according to the time the phone is on the line. The system was used intended to meet the requirements of all of the clients. lucre databaseOnline ordering is swooning and convenient yet they shit more to amend on their online ordering system. It is good that online ordering system has linked the customers teaching with the database of the system which facilitates the ordering of customers. In addition, customers schooling could be tracked well from their database rapidly if they are regular customers.AdvantagesWith the escort in of the 21st century, rough(prenominal) of individuals lose found out that it is basi bring forwardy easier to purchase goods online. This depends on the consumers preferences. some(prenominal)(a) plurality feel un bulletproof buying items online be motility they butt joint non have physical touch or sight with the items they wish to buy. In this case, some people prefer to have the pizza straight from the oven when it is served.Online ordering provides additional customer service such(prenominal) as delivery to the destination that they have requested for. Customers outhouse follow the entire menu and all special offers via official website though online. The system records customers orders when purchasing has taken place. Extra services are provided to customers for example bid estimated delivery carryout times and track their pizzas position using the GPS Tracker accessible on the website.When ordering via online, even throughout a busy period such as lunch or dinner time, customers would not have a problem in nexusing Dominos Pizza and placing their orders. The customers just need to order via online and the system will automatically generate and put it on queue.Online ordering records and stores past records of orders made and allows the customers to billet them anytime during their online ordering session. These records will store at the database.The biggest advantage to order pizza o nline is that the customer can save a lot of time and effort. Customers can decide to complete their orders within seconds or take their time the customer wishes. There are no time limits for them to complete their orders, thus, customers can take their time to order. Instead of planning out time in daily schedule to go out and sterilise a purchase, the consumer can instead go to the website when they have a assoil time at work or at home new-made at night, and look up the product that the customers are considering to purchase. The customers can view the full menu and can order any combination of food while the prices are displayed and calculated as they go. It is much easier for a customer who is wished to win large and complex orders online because the customer can order in patiently, consider the options, and calculate different pricing schemes.Consequently, a customer can take a look at products late at night. flat though the Dominos Pizza stores have closed for the night, customers can place orders for the next day while the website so far running and available to turn pre-order. This means that even after a long day at work and going hazard home to meal with family, the customer save have time left to go online and look for the product they loss to purchase. The net is in that location is open 24 hours 7 days, and is always ordain to let the customer to come coiffe pre-order.By going online, the customer do not have to worry most the hassles, such as when they decide that it is time to distinguish out, they do not have to waste product the extra time queuing in line. By ordering online, the customer can also take advantage of deals that are further offered to online customers, and often induce products that wouldnt be available at a walk in store and special offers are given to online customers. Customers who order pizza online are proved to order more because they dont feel hasty while ordering, as the customer often does over the pho ne when using phone order.In addition, online ordering increases the amount of customers who visit the Dominos Pizza official website. It also gains customer satisfaction and loyalty throughout the company. Due to its convenience of online purchasing service, customer purchase frequency also may increase. The company eliminated or decrease turn over costs associated with manual order taking referable to technology computerize replaced labour usage. For the Domino Pizza Company, the online ordering system accepts both(prenominal) online and handed-down coupons to attract more customers.Mackay (2008) claimed that Customers who order on the web tends to order more because they have a menu in front of them.With lucre, in that location will be fewer errors on the orders or miscommunication among customers and the employee who taking orders. correspond to phone call ordering, online ordering pizza make fewer mistakes. When during the phone call order, the customer may order wrong item without realizing it. The pronunciation of certain words susceptibility claim to order the wrong product. Besides, it provides seasonable service. The system examines all food orders prior to the completion and rigs human errors. Also, with this system, the registration of online guests is utilized to create valuable marketing campaigns.Online Ordering provides the wonderful settlement for office lunch orders. The customers can orders without the hassle of using phone call to order the pizza. The customer can take their time and get the pizza in time. The Dominos Pizza website guarantees that the message, promotions and add-on offers are well delivered to the customers.In financial factor, online ordering system increase the efficiency and cost enduringness of the ordering operations. For the advertisement, it can create easily or upload promotions to the Dominos Pizza website. For instance, this system can increase the customers guest check automatically by customer ema il by suggesting upcoming sells for additional products. Online ordering increases in sales of goods in the Domino Pizza Company.DisadvantagesThe trend of obtain online, especially ordering pizza online has gradually been significant in the exsert decade and online sellers are expected to have advancements on the volume of sales after website features and services altered. There is no doubt that the customers can pass off great deals online and so some different products which may not be even available in regular stores. By the way, there are certain disadvantages of online ordering.Normally when we shop from a regular store, we can go instantly to a sales person face-to-face to enquire and clarify our doubts regarding the food we ordering. It is possible that customers would have a wrong idea of what the products and services is nearly as the customers and the employee cannot deal face-to-face for a clear explanation. some other disadvantage is that a lot of companies which sells online state that customer have to pay for the exaltation and delivery charges depending on the weight of the product the customer orders. Only a few companies with websites offer free shipping services while some companies provides free shipping services only if the customer has a append purchase of prices exceeding a certain amount. The shipment fee charged often is one of the reasons that customers would not said(prenominal)(p) to order goods online and does not guarantee that the goods delivered will be in good shape.However, a company mustiness consider on the target market they would like to focus on promoting their products and services to. The elderly are most unlikely to order goods online due to their knowledge of operating a computer. Therefore, if the target market includes the elderly, a traditional service has to be provided to them.Online connectivity issues are the greatest disadvantage for online ordering. The customers add items in online shopping cart, enter selective selective information and press submit. The confirmation screen might time out when the internet has an unstable connection. The online customers would not know whether the order has been made or not while reloading the page may cause several billing or several orders.Moreover, customers may also make human errors, such as ordering the incorrect item. This can do when the customer attempts to place an order. The customer may have accidentally clicked on the wrong item while placing their orders through the website. Even if the consumer clicks on the correct product and provides an accurate product number there may s bowl be mistake made in the ordering process if there are options associated with the item. This problem can be rather disturbing because the consumer will get agitated when the incorrect item is received and therefore, loses customers loyalty towards the company.Another disadvantage is that purchasing online would mean that in the flesh(predicate) i nformation has to be given to the company when purchasing is taken place. Some companies take advantage of this feature. By purchasing on the Internet, the customer would have to take the risk of having their information taken by online companies and misused. Though this is a very rare occurrence, it is more likely to happen online, than in person. To avoid personal information from existence exposed, customers would usually look for a trustable company to purchase goods from.More often, what people dislike about online purchasing is that delivery services are only restricted to certain areas. As a result, people living in rural areas are at a disadvantage whereby they will need to go to the destination whereby the company is able to deliver.Impact of the TechnologyDominos Pizza is the first pizza delivery company that launch online ordering system and one of the most recognizable pizza brands in Malaysia. Online ordering has been great in this era of time, where communication taki ng place thru the internet.The company stated the pizza that order via online in Malaysia take up about 8 to 10 percent of the overall sales. On average, Dominos sells over one million pizza daily across the global. The technology helps the Dominos Pizza gain great revenue over other competitors like Pizza Hut which offer online delivery service as well, McDonald and Nandos which order by phone call.Technology has hastily taken over many jobs whereas technology also creates new jobs towards the organizations. Due to the implementation of the online ordering system for the Dominos Pizza, the company might require some web developer to husband the website and the database. The organisations leadership and be intimaters need to be convince and they recognise the need to conform and change in response to their vision, aim, shareholder expectations and consumer tastes for example the Dominos Pizza need to set new regulation and IT code of conduct to manage the Dominos Pizza website.I nternet ApplicationSimilaritiesDominos Pizza makes use of E-commerce, meaning transactions over the internet, ordering food online can be an example, pizza- a customers favorite, and additional menu items includes chicken fingers, fresh salads and sandwiches. At the end we all enjoy all the benefits that the internet serves to the Dominos Pizza.The Dominos Pizza uses a high-speed connection to access the internet, and with use of the internet they have a domain name, www.dominosoline.com. By the use of the internet is the ultimate tool in marketing, means they can reach an even wider population.Dominos have they own website that they operate on is secure and hence digital certified thus providing the user to browse safely. They have built secure internet architecture to safety device the data that they slang online, example can be advertisement boards.The Dominoes Pizza uses internet browsers to surf the web and consists of other useful features which are used to make ordering a p izza as easy as possible, by from that you can do everything on their site from browsing the menu and ordering a special pizzas and furthermore tracking the customer pizza in real time from order to delivery.DifferencesIn name of difference we sympathise that E-mails sent to customers by the Domino cannot be replied back therefore it help in eliminating the risk of acquiring any spam without the need to make use of freeware or calculateions.This System does not integrate chat services, newsgroup or message boards to any user. The System does not moderate any file transfers over the internet, be it downloading or uploading.RecommendationsAccording to the similarities and the differences, we see that the advantages and the disadvantages of using ordering online several recommendations are advised to be considered by Dominos Pizza for them to enhance their services and operation and performance.Ordering food online should be more dynamic and helpful to the customers by enabling them to send instant messages to the customers publishing them on cancelled orders via emails, phones or fax informing them about the dynamic change, and providing them with other feasible alternatives.The interface of the ordering food online should be implemented to support more functionality like incorporating tighter tribute measures. This will allow the user to have more interaction with the system and test the system of its fullest potential.Ethical Legal IssuesComputer EthicsComputer ethics is the moral guidelines that govern use of computers and information systems. For example, unauthorized use of computers and network, bundle theft, information accuracy, intellectual property rights which is the rights to which creators are entitled for their work, codes of conduct and development privacyAccording to James H. (2000), computer ethics is the study of the reputation and social impact of computer technology and the corresponding formulation and vindication of policie s for the ethical use of technology.Information privacy is one element of the computers ethnics. Dominos Pizza Malaysia acknowledges and respects the privacy of individuals. This policy covers the personal information that Dominos Pizza and its franchisees hold and locate the way in which Dominos Pizza and its franchisees will use, manage and protect the customer personal information when the customer visit any of Dominos Pizza websites, or place an order with one of the stores.In additional, Dominos Pizza is concerned about the information accuracy of customers. Dominos Pizza will take reasonable travel to ensure that the personal information collected is accurate, complete and up-to-date. The customer can access and request correction of any personal information concerning the customer at any time. The customer may also request that the personal information be deleted at any time. Dominos will take reasonable steps to protect personal information from misuse, loss and self-appoi nted access, modification or disclosure.CookieA variety of ways to safeguard personal information is installing a cookie manager to sieve cookies. A cookie is a small data file sent from a web server that is stored on the computers problematic drive. Cookies allow the customer to recognize their computer while the user is on the website and customize the customer online experience and make it more convenient and browse the website browse immediate for the customer. This file enables to track visitor to the website and records certain data concerning that visit, such as the web pages that the customer viewed in order to access to the website. The use of cookies by Dominos Pizza enables the server to record the customer preferred spoken language for navigating the website and improve the functionality of the website. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions.Most web browser appli cations for example Microsoft Internet Explorer have features that can notify the user when the computer receive a cookie or bar cookies from existence sent. If the users disable cookies, however, the user may not be able to use certain personalized functions of the website.EncryptionWhen Dominos Pizza receives or sends data via its website, it uses recognized industry standard encryption technology. Encryption is the rendering of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file, the authorized person must access to a secret key or password that enables the user to decode it. Unencrypted data is called plain text whereas encrypted data is referred to as cipher text. Dominos Pizza is using Voltage suretys Secure-mail encryption package to protect intragroup and external company e-mails.According to Anderson (2007), the manager of network security of Dominos Pizza, he claimed that the move is part of a corporate-wi de data loss prevention initiative to avoid accidental loss of private or trademarked information. He realised that e-mails being sent to partners and suppliers, such as restitution providers, may contain information like social security numbers game that must be encrypted before sending. The decisions about encryption will be made based on pre-set policy, not by individuals on a one-off basisSecure-mail will automatically flag e-mails with sensitive data and encrypt them automatically prior to sending. Recipients will be able to read protect messages without having to download and install client software.This image show how the encryption industrial plantImage Source http//www.outsourcing.st/uploads/images/public-key-encryption-example.gifPrivacy LawsPrivacy laws have been set by Dominos Pizza for example like how Dominos Pizza collects customer information and how they use customer information. As Dominos Pizza always improve and hold out their services, the policy might c hange from time to time. Whenever necessary, check the website regularly to stay informed of any updates. The policy is effective as from December 2009. Dominos Pizza reserves the right to modify or supplement the policy at any time. If a material change to the terms of this policy is made, Dominos will post a keep on its homepage and a link to the new policy.Dominos Pizza does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to the customer. Dominos Pizza may use unaffiliated companies to help it maintain and operate its website or for other reasons connect to the operation of its business, and those companies may receive the customer personally identifiable information for that purpose. Personal information that the customer submit to Dominos may be disclosed to a third party such as the suppliers who are employed to provide some of the services such as notice houses. For example, if the customer place an order vi a our internet order system, the customer lucubrate will be passed on to VeriSign, who receive the customer credit card details for internet order compensation. VeriSign is a secure internet payment gateway that secures the customer credit card number during transmission.Dominos will not collect, use or disclose sensitive information such as information about racial or ethnic origins or political or religious beliefs except with the customer specific coincide or in the circumstances permitted in the Malaysian privacy laws or any other related laws in Malaysia.RecommendationThe customer can protect their privacy by fill in necessary information on registration forms, rebate and warranty. The customer can limit the amount of information provide to the websites, fill in only required information. The customer is encouraged to set up a free e-mail account and use this e-mail address for merchant forms such as ordering a pizza. In addition, sign up for e-mail filtering through the In ternet service provider or use an anti-spam program, such as Brightmail. Do not reply to spam if necessary. auspicesBefore I start to write about similarities and differences between the security issues and dominos pizza ordering online, we should know the first goal to security issues keep users safe and dominos pizza online need this service to save customers information from loss or damage.SimilaritiesAll of the security that Dominos Pizza executes and makes use of it is to win the customers reliance. Dominos company try always to gain the customer and security companies by providing appropriate for the users.All of them looking for reincarnateal ideas, offers and Inventions like new recipes for pizza and such us security program scans the files and codes and automatically pass to the company site on the Internet and to compare these codes and the company will renew the information. All of them need the computer.Viruses, worms and Trojan horses hurt the security and hurt dominos pizza online also because dominos company using internet and company want save Privacy such us security the amendment or change within the Software Protection. All of them has specifically plan.All of them use internet explain, dominos use internet to make ordering easy for all people who using internet and also order what over the people want from dominos. security measure fabricate because the people how use internet need to save the information also dominos company need the security to save data from steal or loss.Challenge and Competition. Security companies compete with each other in the services companies provided for the user to gain users satisfaction and also dominos company using advertisement in TV, newspapers and web sites compete with dominos many companies and restaurants such as pizza hut stubborn challenger for dominos.DifferencesSecurity issuesDominos pizza onlineSecurity is software. The main benefit of the program is a firewall that works to protect the device d uring work on the Internet and this wall protects you from hackersDominos pizza is restaurant best services through company web pageSecurity is very important and indispensable to save the information away from the players and hackers.Dominos pizza is not important, because there are many restaurants that provide the same services also, therefore one cannot loss anything from not eating from pizza rest restaurant.Protection service and Information systems and prevent any person from entering except by permission of the user to our system go request and this service is available to request through the websiteProblems in securityAll off Virus Anti-Virus, Kaspersky, Nod32, Norton and AVG did not reach full ideal each of them has many flaws and errors such us program size and some of them has the property to delete without permission from user or some of this make system slow.ConclusionStepping into the world of modernization, majority of the services are being computerized and progra mmed in a specific system to simplify and reduce labour work. It is a wise decision for Dominos to adopt online food ordering system due to its convenience and user friendly.Dominos website which provides online ordering also have saved profile of signed up customers, including full name, contact number and also complete address for delivery. It prevents mistakes of jotting down the details if customers order through phone call. Besides, Dominos have also unplowed a record of precedent orders so that customers can refer to previous selection of their favourite pizzas.This online ordering service will undoubtedly attract more customers because Dominos allow customers to place an order via internet nowadays and request for delivery on another day. The delivery time is also available at any time according to customers needs from 11.30am till 11.30pm.Another great service provided in online ordering service is Dominos have specifically engineered the Great Pizza Service Tracker that p rovides customers an up-to-date lieu from the moment customers place orders to the moment the pizza leaves the store. The status starts from order placed, preparing, baking, boxing, packing, groom for delivery, and lastly the pizza is ready for delivering.In conclusion, Dominos has successfully keeps their customer loyal is partly due to the wide usage of online food ordering service. This service has not only minimize mistakes while placing an order, it has also provides upper limit satisfaction for customers during the selection of food.RecommendationAccording to our research about Dominos Pizza, several recommendation are advised to be considered by the company to improve their services and operation performancePlanningDominos company needs an effective advertising structure or plan, in this case it will improve customer relations. The dominos company needs to increase the speed and efficiency of pizza making, therefore means that they can cope with larger amount of customers a nd having long customer relations.Performance managementDominos company should check how the employees are doing for example how they analyze the performance of the company. Employees are required to interface directly with the customers to improve better understanding another thing is that the employees need to make certain decision in the company rather than waiting to be told what to do and how to do. For Dominos to be successful, the employees need to work hard so that they can reach the objective the company. I will recommend the employees should be made happy for example, good working condition and to be treated fairly.VisionDominos company needs to improve on their sales which at the end will inevitably lead to more profit and fame also. The Domino also has to break in and expand and do well in the Malaysia market.